RJC Complaints Mechanism

RJC Complaints Mechanism

The RJC aims to ensure the fair, timely and objective resolution of complaints relating to potential non-conformance with RJC Certification or with the RJC’s own policies and procedures. The RJC Complaints Mechanism was updated in 2012 to incorporate the recently released Chain-of-Custody standard and is downloadable here.

Complaints must be submitted in writing on the RJC Complaints Form – see section B. Initial inquiries can be made to seek guidance on the submission of a complaint.

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