RJC Complaints Mechanism
RJC Complaints Mechanism
The RJC aims to ensure the fair, timely and objective resolution of complaints relating to potential non-conformance with RJC Certification or with the RJC’s own policies and procedures. The RJC Complaints Mechanism was updated in 2012 to incorporate the recently released Chain-of-Custody standard and is downloadable here.
Complaints must be submitted in writing on the RJC Complaints Form – see section B. Initial inquiries can be made to seek guidance on the submission of a complaint.
- By telephone on number: +44 (0)20 7836 6376
- By email to: complaints@responsiblejewellery.com
- By fax to: +44 (0)20 7240 5150
