Monitoring & Evaluation

Stay focused on what matters

Measuring impact of long-term goals like sustainability can often be a challenge. Close and constant attention helps to understand the effectiveness of our standards and keep us focused on what matters.

To understand the effectiveness and the impact of our work within the jewellery supply chain, we have established a monitoring and evaluation (M&E) programme which consists of four key elements:

  1. Theory of Change methodology: a public statement of our desired impacts and how our activities are contributing to the achievement of these over time.
  2. Performance monitoring system: a systematic data collection process to enable analysis of data collected from all members throughout their membership and certification journey. Trends in data over time is tracked and analysed to help us understand whether our activities are resulting in desired short-term outcomes outlined in our Theory of Change.
  3. Periodic evaluations: an in-depth analysis into particular parts of the supply chain and specific issues covered by our standards to try and draw conclusions about our contribution to the longer term impacts defined in our Theory of Change.
  4. Communication of the results of the M&E system: internal and external reporting on the results of data collection processes and in-depth analysis for transparency purposes and to facilitate learning and trigger adjustments to RJCs activities to improve their effectiveness in achieving the desired impacts.

The new COP also reflects the evolving regulatory policy and is aligned with the OECD Due Diligence and the UN Guiding Principles of Business and Human Rights.

Iris Van der Veken, RJC Executive Director Tweet

Public Consultation and Feedback

Public Consultation

RJC is not currently undertaking public consultation on the design of its M&E system. Future opportunities will be posted here and RJC stakeholders notified via the newsletter and targeted communication campaigns.


RJC welcomes feedback and comments from stakeholders on its M&E system, Theory of Change, in-depth evaluations and reporting. Please submit any comments to

Theory of Change Methodology

Blueprint for Change

Our Theory of Change helps us translate our vision into measurable actions. It includes our strategies, direct outputs, desired outcomes and desired impact. The RJC Theory of Change helps us to stay focused on what matters and provides a clear and transparent blueprint our team, members and stakeholders can follow.

Desired Impacts

Our ‘desired impacts’ articulate the benefits brought by change and help members and stakeholders understand the broader benefits of sustainable business practices and a responsible jewellery supply chain.

  1. The global fine jewellery and watch industry respects human rights, the environment and stakeholder expectations.
  2. Supply chains build commitment to, and reward responsible practices.
  3. Business customers and consumers have confidence and trust in diamond, gold and platinum group metals products.

Performance Monitoring System

RJC Indicator Protocol

Measuring impact requires a systematic approach. We use the RJC Indicator Protocol to collect and analyse data consistently from all members throughout their membership period and certification journey. We identify and track performance and trends over time to help us understand our impact effectiveness.

Periodic Evaluations

In-depth Evaluations

Periodically we undertake in-depth evaluations, often in collaboration with strategic partners, to provide a deeper and/or broader perspective of our impact and progress.

RJC recently participated in a collaborative project funded by ISEAL, to develop a robust and cost-effective research design and methodology for conducting an evaluation to evaluate the business benefits of RJC certification for members. In the second half of 2017, RJC aims to pilot the methodology, focusing the evaluation on the jewellery wholesalers and manufacturing forum, where we have the greatest concentration of members and where membership is primarily driven by business partners. RJC endeavours to make public the outcomes of its in-depth evaluation, by publishing either the full or summary reports.
Artisanal and small scale mining (ASM) organisations are a critical part of the jewellery supply chain, both in terms of livelihood and development opportunities, as well as the need to manage key risks. In 2016, RJC certified member Minera Yanaquihua S.A.C. based in Peru, was subject to an evaluation on the impact of RJC certification by the Centre for Social Responsibility in Mining (CSRM) at The University of Queensland. A site visit was undertaken be the researchers in 2015 to collect primary data (documents and observations) and to conduct face-to-face interviews and meetings with stakeholders internal and external to the member. The full report can be downloaded here. Key findings:
  • RJC’s requirements to implement programs to improve practices and reduce social and environmental risks on ASM are important to improve the work conditions and human rights of local artisanal miners and to minimise the environmental impacts of these artisanal miners.
  • RJC’s requirements to participate in initiatives that enable the professionalism and formalisation of ASM have a positive impact not only on the formalisation of these artisanal miners but on their livelihoods, practices and productivity.
  • RJC’s requirements to support the development of the local community through backing community initiatives such as local procurement had a positive impact delivering economic and social improvements.
  • Women empowerment is a positive side effect of the livelihood improvements obtained through the company’s approach to engage and work with women artisanal miners and the initiatives to foster local development.
This evaluation has been running in tandem with another independent evaluation of Minera Yanaquihua S.A.C., being led by Solidaridad to measure the impacts from RJC Certification at the company, as well as (ASM) miners on the concession.  In 2015, Solidaridad and RJC contracted Avance, a Dutch-based consultancy specialised in evaluations, to perform a retroactive baseline and midterm evaluation of progress, with the results available in 2017. Some of the initial member benefits of the certification journey so far were reported in the 2015 Impacts Report.

The diamond cutting and polishing sector in India is key to the jewellery supply chain, as 9 out of 10 of the world’s diamonds are cut and polished there. In recognition of this important sector, RJC commissioned Dalberg Global Development Advisors to conduct an independent impact evaluation in 2014 to look at the uptake and impact of the RJC Certification scheme in the diamond cutting and polishing sector in India. The assessment highlights that RJC’s standards are strongly aligned to key risks, and is helping to instil and highlight best practices.

A follow up study in India was commissioned by RJC in 2015.

An in-house RJC member survey was conducted by the RJC management in 2015 to better understand the level of interest and demand for RJC certification in the industry and what members are doing to stimulate further uptake in the industry. The results were reported in the 2015 Impacts Report.

RJC has been developing a member toolkit of marketing and promotional collateral, to support members in communicating with the industry and their business partners about their RJC certification, to stimulate further demand for RJC certification. This will be launched at the 2018 AGM in Moscow.

The first outcome evaluation RJC underwent focused on small-to-medium enterprises (SMEs), with annual turnover of US$50 million or less, which make up around 60% of RJC’s membership. In December 2014, a team of 3 postgraduate students from the Graduate Institute of Geneva have completed a study on small to medium-sized enterprises (SMEs) on the uptake, access and impact of Certification in the jewellery supply chain. The study was sponsored by Compagnie Financiere Richemont SA, and co-supervised by RJC. The research provided valuable input into the 2015 Impacts Report, as well as for RJC’s internal planning for guidance development and the Topic Expert program.


2017 | Designing sustainability certification for greater impact

2015 | Assessment of the Uptake and Impact of RJC Certification Scheme in India

2014 | Assessment of the Uptake and Impact of RJC Certification Scheme in India

2015 | Member Survey Results

2014 | SME Uptake, Access and Impact of Certification in the Jewellery Supply Chain

Communication of the Results of the M&E System

our Reports

Reporting is paramount to maintain our reputation for being a leading standards authority that is accountable and transparent. Our reports also contribute to the evolution of RJC standards and certification processes, expand and deepen member and auditor training, identify new opportunities and collaborations, and help us develop tools and programmes to better serve RJC members. Previously, we produced individual reports for impact and monitoring & evaluation. In 2016, we took the decision to combine our reports into one annual report – the Progress Report.

  • RJC Progress Report: All
  • RJC Impacts Report: 2015 / 2014
  • RJC Monitoring & Evaluation (M&E) Report: 2017 / 2016 / 2015

2017 | RJC Monitoring & Evaluation (M&E) Report

2016 | RJC Monitoring & Evaluation (M&E) Report

2015 | RJC Monitoring & Evaluation (M&E) Report

2015 | RJC Impact Report

2014 | RJC Impacts Report


Create better policies for better lives

Policy monitoring and evaluation (M&E) has a critical role to play in effectively design, implement and deliver public policies and services. Ensuring that policy making is informed by sound evidence on what works is essential to achieve key long-term objectives.