Certification Manager

Responsible Jewellery Council (RJC) is looking for a full-time Certification Manager to join it’s management team in London. The Certification Manager will manage RJC’s certification work stream, working with the RJC Management Team and reporting to the Executive Director. For more information, please refer to the relevant sections below.


Location RJC Head Office in central London
Department Standards and Certification
Reporting to Executive Director
Salary Competitive, based on experience
Type Full-time, starting as soon as possible
Working hours 9:00 – 17:30, Monday to Friday
Notice period 30 calendar days
Date posted 26 September 2019

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Job Purpose

The Certification Manager will manage RJC’s certification work stream, working with the RJC Management Team and reporting to the Executive Director.

Role and Responsibilities

The primary areas of responsibility for the role are as follows:

1. Manage the review of Certification Reports

  • Oversight and management of the RJC certification process and team to ensure timely issue of certification to RJC members
  • Review certification recommendation reports submitted by RJC accredited audit firms for consistency with the RJC Assessment Manual.
  • Liaise with RJC management team and accredited auditors on interpretation of RJC certification requirements and standards to ensure consistency during the certification process.
  • Liaise with the programme managers of RJC accredited audit firms on audit report omissions and clarifications to ensure the integrity of the RJC certification process.
  • Final review and approval of RJC certifications prior to issuance.

2. Data, Monitoring & follow up

  • Maintain up-to-date and accurate member certification information in the certification database and on the RJC website.
  • Respond to queries from auditors and members regarding the certification process and interpretations of the RJC Assessment Manual.
  • Monitor certification database and liaise with members whose certification audits and periodic reviews are overdue, and liaise with the Membership team to determine appropriate action to be taken against the member if the certification requirements are not maintained.
  • Compile and manage a ‘running’ log of issues from audits and certification, drawing on helpdesk questions, audit report review and audit data.
  • Develop an appropriate system for documenting decisions taken by RJC on questions from audits eg, ‘an interpretation log’ and communicating them transparently to auditors and members.
  • Provide input and implement updates to the certification related documents (Assessment Manual and auditor guidance such as sample audit reports) address issues from the issues log.
  • Update the website on certification information.

3. Input into the Assurance Process Set up meetings, agendas and prepare supporting material (presentations, minutes)

  • Maintain up to date internal procedures and systems for the RJC certification process, whilst ensuring compliance with the ISEAL Assurance Code.
  • As and when required, work with the RJC Assurance and Training Manager to draft or update guidance to RJC members and accredited auditors on the certification process.
  • Liaise with the Assurance Manager to feed insights from the certification process into the assurance framework, and develop solutions to emerging issues identified through the certification report review.

4. Certification data and reporting

  • Maintain accurate and up to date records of the process and outcome

5. RJC auditor engagement

  • Develop an engagement programme with accredited auditors (program managers) for two-way sharing of information (eg, on the interpretation of provisions, asking for input on standards review)
  • Input to the member and auditor training programme, in coordination with the Training Manager. Identify training priorities and support training development.

6. Supervise the Assistant Manager for Certification

7. Other:

  • The Manager may be asked to support the RJC Management Team in other tasks
Skills, experience and personal qualities
  • Proven experience in environmental or social auditing as a Lead Auditor.
  • Proven experience of assurance and certification systems or auditing, preferably in environmental or social standard systems.
  • High level of understanding of sustainability issues (such as business ethics, environmental impact, labour and working conditions, health & safety responsible sourcing and human rights).
  • Experience of supply chain initiatives and chain of custody systems preferable.
  • Knowledge of the jewellery supply chain preferable.
  • A diploma in a relevant field, post graduate degree is beneficial.
  • High proficiency in verbal and written English, ability to communicate complex technical terms concisely (in plain English) and familiarity with the language used for standards.
  • Ability to work across different disciplines and cultures
  • Ability to speak other languages is beneficial.
Employment benefits

This role will be entitled to 28 days annual leave per annum pro rata plus UK bank holidays (on pro rata basis)

This role will automatically be enrolled into the RJC’s company pension scheme.

How to apply for this role

If you are ready for a new challenge and interested in joining the RJC as its new Certification Manager, please submit a cover letter and your CV to us below:


Apply for this role



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