Get in touch with a member of the team or choose from the self-help options below
contact the relevant department
Talk to us about joining
For enquiries relating to membership – commercial, association and supporter.
self help desk
Quick links to help support you with any questions you may have
file a complaint
How to make a complaint?
Our reputation is crucial if we are to achieve our vision of a responsible worldwide supply chain that promotes trust in the jewellery and watch industry.
When you raise a complaint against a potential non-conformance it helps us protect the integrity of our certification. RJC certification is highly regarded recognition of a member company’s commitment to sustainable business practices and responsible jewellery.
RJC Certified Members make a commitment to observe responsible business practices in line with the RJC Code of Practices – where they do not we will investigate. To ensure the fair, timely and objective resolution of complaints we use a defined complaints mechanism. The RJC Complaints Mechanism provides clear guidance on how to make a complaint relating to potential non-conformance with the RJC certification programs. Therefore, before making your complaint please familiarise yourself with the process.