RJC Complaints Mechanism

The RJC aims to ensure the fair, timely and objective resolution of complaints relating to non-conformance with the RJC certification/accreditation programme or with the RJC’s own policies, processes and procedures through the RJC Complaints Mechanism.

When submitting a complaint please:

  • Review the admissible criteria to ensure that your complaint is within the scope of the mechanism.
  • Complete the RJC Complaints Form (see section B of the mechanism).

Initial enquiries can be made by contacting Monica Staniaszek to seek guidance on the submission of a complaint:

 

Consumer Complaints

The RJC receives complaints from consumers who wish to raise awareness of quality issues with a product they have purchased. Whilst in most cases these issues would not come under the scope of the RJC complaints mechanism for investigation, we will help in any way we can to secure consumer confidence in the fine jewellery and watch industry.

In the first instance consumers should contact the company they purchased the jewellery from directly. However, consumers may also wish to seek advice from citizens advice or trading standards initiative based in their local country or another membership initiative for the jewellery industry. Below are some useful contacts:

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